Legal

Terms of Service

Last updated: February 24, 2026  ·  Effective: February 24, 2026

1. Agreement and Parties

These Terms of Service ("Agreement") govern access to and use of the KrisLegal platform and related services (the "Services") provided by KrisLegal ("Provider," "we," "our," or "us"). The Privacy Policy and Data Processing Addendum are incorporated into this Agreement by reference.

2. Definitions

• "Customer Data" means all data, documents, case information, and other content submitted to or generated through the Services by or on behalf of Customer.
• "Authorized User" means any attorney, staff member, or client of Customer granted access to the Services.
• "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.
• "Services" means the KrisLegal platform, including the AI assistant, document generation tools, client portal, and related features as described in the applicable subscription plan.
• "Subscription Period" means the period during which Customer has an active paid or trial subscription.

3. Access to Services

Subject to Customer's compliance with this Agreement and payment of applicable fees, Provider grants Customer a non-exclusive, non-transferable right to access and use the Services during the Subscription Period for Customer's internal legal practice purposes only. Provider may modify the Services from time to time and will provide reasonable advance notice of material changes that reduce functionality.

4. Subscription and Payment

4.1 Fees and Billing

Subscription fees are set forth in the applicable plan description. All fees are due in advance and are non-refundable except as expressly provided in this Agreement. Provider will charge the payment method on file at the start of each Subscription Period.

4.2 Auto-Renewal

Subscriptions automatically renew for successive periods equal to the initial term unless either party provides written notice of non-renewal at least 30 days before the end of the current period.

4.3 Price Changes

Provider may adjust pricing with 60 days' prior written notice. Continued use after the notice period constitutes acceptance of the new pricing.

4.4 Late Payment and Suspension

Overdue amounts accrue interest at 1.5% per month (or the maximum permitted by law). Provider may suspend access to the Services after 10 days' written notice of non-payment, without relieving Customer of its payment obligation or Provider of its confidentiality obligations under Section 8.

4.5 Taxes

All fees exclude applicable taxes. Customer is responsible for all taxes, levies, or duties imposed by taxing authorities, except taxes on Provider's net income.

5. Customer Obligations

Customer agrees to:

• Designate an administrator with authority to manage the firm's account
• Ensure all Authorized Users comply with this Agreement
• Maintain the security and confidentiality of account credentials
• Not share login credentials between Authorized Users (each individual must have their own account)
• Use the Services only for lawful purposes consistent with applicable professional responsibility rules
• Promptly notify Provider of any unauthorized account access or suspected security incident
• Obtain and maintain a valid Anthropic commercial API key (via console.anthropic.com) for AI features, and comply with Anthropic's commercial API terms of service

6. Acceptable Use

Customer and its Authorized Users may not:

• Use the Services to generate documents intended to commit fraud, perjury, or any illegal act
• Submit content that violates applicable laws or third-party rights
• Attempt to access another tenant's data or circumvent security controls
• Reverse engineer, disassemble, or decompile any part of the Services
• Use the Services to develop a competitive product or service
• Resell or sublicense access to the Services without Provider's written consent
• Submit personal information of third parties to AI features without lawful authority to do so
• Present AI-generated content to courts, clients, or opposing counsel without attorney review

All AI-generated documents must be reviewed and verified by a licensed attorney before use in any legal proceeding or client communication.

7. Intellectual Property and Data Ownership

7.1 Provider IP

Provider owns all rights in the Services, including the platform software, interfaces, and infrastructure. This Agreement does not transfer any Provider intellectual property to Customer.

7.2 Customer Data Ownership

Customer retains all right, title, and interest in and to Customer Data. Provider claims no intellectual property rights in Customer Data. Provider processes Customer Data solely on behalf of and at the direction of Customer.

7.3 Generated Documents

Documents generated through the Services using Customer Data are Customer Data and are owned by Customer. Provider does not acquire any rights in the contents of generated documents.

7.4 Aggregated Data

Provider may create aggregated, de-identified usage data ("Aggregated Data") that cannot be used to identify Customer, any individual, or any specific legal matter. Provider owns Aggregated Data and may use it to improve the Services.

8. Confidentiality

8.1 Provider's Obligations

Provider acknowledges that Customer Data may contain attorney-client privileged communications, attorney work product, and other confidential information protected by applicable law and professional responsibility rules ("Privileged Materials"). Provider shall:

• Treat all Customer Data as confidential
• Not access, use, or disclose Customer Data except as necessary to provide the Services, at Customer's direction, as required by law, or to prevent imminent harm to a person
• Bind all personnel with access to Customer Data to written confidentiality obligations
• Not access Customer Data for internal product development or analytics in identifiable form

8.2 Preservation of Privilege

Provider's access to Customer Data to provide the Services does not constitute a waiver of attorney-client privilege, work product protection, or any other applicable privilege or protection. Provider will take reasonable steps to preserve such protections.

8.3 Legal Process

If Provider receives a subpoena, court order, or other legal process demanding Customer Data, Provider will: (a) notify Customer within 3 business days of receipt, unless legally prohibited; (b) cooperate reasonably with Customer's efforts to assert applicable legal protections; and (c) disclose only the minimum amount of Customer Data legally required.

8.4 Mutual Confidentiality

Each party agrees to protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information (no less than reasonable care), and not to disclose it to third parties except to service providers bound by equivalent confidentiality obligations.

9. AI Features: Disclaimers and Attorney Obligations

9.1 Accuracy Disclaimer

AI-generated content is produced by large language model technology and may contain errors, inaccuracies, or hallucinations. AI-generated content may not reflect the current state of the law in any jurisdiction. Provider makes no representation that AI-generated content is accurate, complete, or fit for any legal purpose.

9.3 Attorney Responsibility

Attorneys using the Services are solely responsible for:

• Reviewing and verifying all AI-generated content before use
• Ensuring all filings comply with applicable court rules, professional conduct rules, and substantive law
• Disclosing use of AI tools as required by applicable bar rules, court rules, or client engagement agreements
• Obtaining any client consent required before submitting client information to AI features
• Compliance with ABA Model Rules 1.1 (Competence), 1.6 (Confidentiality), and applicable state bar rules regarding AI-assisted practice, including Tennessee Formal Ethics Opinion 2015-F-159

9.4 AI Data Practices

Anthropic (AI assistant, BYOK): The AI assistant transmits Customer Data to Anthropic using Customer's own Anthropic commercial API credentials. Anthropic's handling of that data is governed by Customer's own Anthropic commercial API agreement. Under those terms, Anthropic does not use API-submitted data to train its models.

Anthropic (document field extraction, platform key): When Customer uploads a document for AI-assisted field extraction, Provider's own Anthropic API account processes the OCR-extracted text to populate form fields. Provider's commercial API agreement with Anthropic governs this use; Anthropic does not use this data for model training.

OpenAI Whisper (dictation only): Provider uses its own OpenAI API account for dictation transcription. OpenAI does not use API data to train its models. Audio is deleted after transcription. OpenAI is not used for document generation or the AI assistant.

KrisLegal: Provider does not use Customer Data to train any AI models and does not share Customer Data with any AI provider for training or model improvement.

10. Third-Party Integrations

10.1 Clio Practice Management Integration

KrisLegal offers an optional integration with Clio (Themis Solutions Inc.), a practice management platform. This integration is not enabled by default; Customer must connect it in platform Settings.

When enabled, KrisLegal connects to Customer's existing Clio account via OAuth and acts as an authorized application on Customer's behalf. KrisLegal does not have its own Clio account; all access is through Customer's credentials and subject to Customer's Clio subscription terms.

Data access: The integration may read matter data (case names, numbers, status, descriptions, dates), contact information (names, email, phone, address), attorney and staff records, matter documents, communications, notes, tasks, time entries, and calendar events from Customer's Clio account. This data is stored locally in KrisLegal to support AI assistant features and may be retained for the duration of the subscription.

Data write-back: The AI assistant can create notes, tasks, and time entries in Customer's Clio account, but only when an authorized user explicitly instructs the assistant to do so. KrisLegal will not write to Customer's Clio account autonomously.

Customer may disconnect the Clio integration and revoke KrisLegal's access at any time from the Settings page. Customer is responsible for ensuring its use of the Clio integration complies with its Clio subscription terms.

10.2 CourtListener Legal Research

The AI assistant has built-in access to CourtListener, operated by the Free Law Project, for publicly available federal court opinions, dockets, and case law.

The AI assistant may submit search queries to CourtListener on Customer's behalf. These queries may include case names, party names, citation strings, or descriptions of legal issues. KrisLegal does not send attorney-client privileged content to CourtListener. CourtListener returns publicly available court records. No client personal information is sent to or returned from CourtListener.

Customer's use of the CourtListener integration is subject to the Free Law Project's terms of service. KrisLegal makes no representation regarding the accuracy, completeness, or currency of CourtListener data. Attorneys remain responsible for verifying all legal research before reliance.

11. Service Availability

11.1 Uptime Target

Provider targets 99.5% monthly uptime, excluding scheduled maintenance windows, third-party service outages, and force majeure events. Scheduled maintenance will be communicated with at least 24 hours' advance notice.

11.2 Service Credits

If monthly uptime falls below 99.5%, Customer may request a service credit within 30 days of the affected period:

Monthly Uptime	Credit
99.0% – 99.5%	10% of monthly fee
95.0% – 99.0%	25% of monthly fee
Below 95.0%	50% of monthly fee

Service credits are Customer's sole and exclusive remedy for downtime. Credits apply to future invoices and have no cash value.

12. Data Privacy and Security

The Data Processing Addendum governs the processing of personal data by Provider on behalf of Customer and is incorporated into this Agreement. In the event of conflict, the DPA controls with respect to personal data. Provider implements appropriate technical and organizational security measures to protect Customer Data, including TLS encryption in transit and AES-256-GCM encryption for sensitive credentials at rest.

13. Limitation of Liability

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY LOST PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Aggregate Cap

PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) $10,000.

13.3 Exclusions from Cap

The limitations in Sections 13.1 and 13.2 do not apply to: (i) Provider's indemnification obligations; (ii) damages from Provider's gross negligence or willful misconduct; (iii) Provider's unauthorized disclosure of Customer's Confidential Information in breach of Section 8; (iv) infringement of a party's intellectual property rights; or (v) Customer's payment obligations.

14. Indemnification

14.1 Provider Indemnification

Provider will defend and indemnify Customer against third-party claims that the Services, as provided, infringe a third party's intellectual property rights, subject to Section 13.2.

14.2 Customer Indemnification

Customer will defend and indemnify Provider against third-party claims arising from:

• Customer Data or content submitted to the Services
• Customer's breach of this Agreement
• Customer's violation of applicable law, including professional responsibility rules
• Claims by Customer's clients arising from Customer's legal services or use of the Services
• Customer's use of AI-generated content without appropriate attorney review

15. Term and Termination

15.1 Term

This Agreement begins when Customer first accesses the Services and continues until all subscriptions expire or are terminated.

15.2 Termination for Cause

Either party may terminate upon written notice if the other party materially breaches this Agreement and fails to cure within 30 days of written notice.

15.3 Termination for Convenience

Either party may terminate for any reason with 30 days' written notice. Provider's termination for convenience does not relieve Provider of its data return obligations under Section 16.

15.4 Survival

Upon termination: Customer access immediately ceases; accrued payment obligations survive. The following sections survive termination: 7.2 (Data Ownership), 8 (Confidentiality), 9.2 (Not Legal Advice), 13 (Limitation of Liability), 14 (Indemnification), 16 (Data Return), and 17 (Governing Law).

16. Data Return and Deletion

16.1 Export Window

Upon termination or expiration for any reason, Customer will have 30 days ("Export Period") to export all Customer Data through the platform's export function. Provider will maintain Customer Data in an accessible, exportable state during the Export Period.

16.2 Deletion

Following the Export Period, Provider will permanently delete all Customer Data, including backup copies, within 30 days using methods consistent with NIST SP 800-88 or equivalent standards. Provider will provide written certification of deletion upon Customer's written request.

16.3 Legal Retention Exception

Provider may retain Customer Data to the extent required by applicable law. Retained data remains subject to the confidentiality obligations of this Agreement and will be deleted when retention is no longer legally required.

17. Governing Law and Disputes

This Agreement is governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Tennessee. Each party consents to personal jurisdiction in those courts.

18. General Provisions

18.1 Entire Agreement

This Agreement, together with the Privacy Policy and DPA, constitutes the entire agreement between the parties regarding the Services and supersedes all prior agreements on the subject matter.

18.2 Amendments

Provider may update these Terms with 30 days' advance written notice. Continued use after the effective date constitutes acceptance. Prior versions are archived at krislegal.com/terms.

18.3 Assignment

Customer may not assign this Agreement without Provider's prior written consent. Provider may assign this Agreement in connection with a merger, acquisition, or sale of substantially all assets upon notice to Customer.

18.4 Force Majeure

Neither party is liable for delays caused by circumstances beyond their reasonable control, including natural disasters, government actions, or internet service disruptions, provided the affected party gives prompt notice and uses reasonable efforts to mitigate.

18.5 Notices

Written notices must be sent to Customer at the email address on file, and to Provider at hello@krislegal.com. Notices are effective when sent.

18.6 Waiver and Severability

Failure to enforce any provision is not a waiver. If any provision is found unenforceable, it will be modified to the minimum necessary extent, and remaining provisions continue in full effect.

18.7 Independent Contractors

The parties are independent contractors. This Agreement does not create a partnership, employment, or agency relationship.